Numerous concerned users have taken to Reddit to complain that popular cryptocurrency exchange desk Binance has suddenly begun to sell their altcoins at market rate – without their consent and without any notification whatsoever.
“WTF is happening,” one user cried out. “Binance just sold all my [altcoins] at market rate,” the customer continued, adding that all of his coins were now converted to Bitcoin.
“It is true,” another user wrote. “It happened to my account. All my [altcoins] were sold and all I have is Bitcoin now.” The user went on to clarify that his two-factor authentication was enabled and there were no signs his account was compromised.
A spokesperson for the company has since confirmed it is investigating the issue on Reddit. “We are investigating reports of some users having issues with their funds,” the Binance support rep wrote. “Our team is aware and investigating the issue as we speak. Please remain patient and we will provide an update as quickly as possible.”
The exchange desk hasn’t yet mentioned anything about this investigation on its official Twitter account, but numerous users are already chattering about it:
https://twitter.com/cryptodemedici
https://twitter.com/WhalePanda/status/971408335403700224/photo/1
- WhalePanda
It remains unclear what is causing the bug for the time being.
This marks a second big mishap for Binance over the last month. Back in February, the exchange desk abruptly halted all trading for maintenance. The website ultimately resumed functionality almost a day after its promised timeframe. It did, however, make it up to users with some trading discounts.
We’ve contacted Binance for comment and will update this piece accordingly should we hear back.
Update: It appears that hours prior to the avalanche of complaints about wrongly sold altcoins, Binance was struggling with server downtime in the UK and several other areas.
A Binance rep confirmed its team is working on the issue, adding that it “is only affecting some users and we are investigating the root cause.” Please note that there is no evidence to suggest the two issues are related.
Update 2: The customer support rep has since told users that there is no need to change their passwords, hinting the exchange desk is struggling with a technical malfunction rather than a hack.
Update 3: Binance customer support reps on Telegram are now saying that “[t]here is no evidence of our exchange being compromised.”
The company has since reportedly suspended withdrawals, according to numerous reports from users.
Update 4: Binance has posted the following statement on Reddit: