What happened?
Our GoDaddy’s account was hacked and openledger.io and openledger.info domains are now controlled by malicious individuals. Attempting to obtain login credentials of OpenLedger DEX users, they used these domains to set up a phishing site with an interface extremely similar to the exchange’s original one. Users with account-based account model are under the biggest threat. Hackers can manage DNS records and email addresses on the above-mentioned domains may also be compromised. Please don’t use such email addresses to contact OpenLedger and don’t answer emails sent from these domains until the official acknowledgement that this is secure.
What measures are you taking to regain access to the GoDaddy’s account and remove the phishing site?
We contacted GoDaddy’s representatives and verified the account registrant. Our US-based attorneys and GoDaddy’s representatives are now exploring the ways to regain access to the account. Due to GoDaddy’s complex legal rules, the resolution of the issue may require some time. During this time, trading, withdrawals, deposits, and transfers of all the OPEN. assets will be suspended to ensure these transactions are not traced by the hackers.
How to protect my OpenLedger DEX account?
We recommend that you don’t access the openledger.io and openledger.info domains until we make an official statement in our Telegram or Twitter account stating that this is safe. Alternatively, you can use the following safe spots to access the exchange: wallet.bitshares.org (the EU) and market.rudex.org (the EU and CIS).
I lost my OpenLedger DEX account due to the phishing/ I suspect that my account was compromised or I may be harmed after trading is enabled. What should I do?
Please follow these options:
1 Submit a support ticket at www.openledger.freshdesk.com. Please make sure to provide all the necessary details and
2 Go to www.wallet.bitshares.org and change your BitShares keys following steps described in this tutorial: https://steemit.com/bitshares/@sschiessl/how-to-change-your-bitshares-keys-for-local-wallet-and-cloud-login
This step will help you ensure higher security of your OpenLedger DEX account. As this procedure is rather complex, wrong actions may cause a loss of access to the account or other irreversible consequences. Please change your BitShares keys only if you understand how to do this right.
Both OpenLedger DEX legal and tech teams are working hard to solve this issue as soon as possible! We’ll keep you posted on the progress.
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