Internal support systems are the activities that a company does to improve its current situation. Customer relations management is an example of a system that tracks contacts, sponsors and customers. This system will require the management staff to go through training so that they can explain it to the external clients and the employees. However, there is a problem with whether the employees and the clients will accept the changes. The internal support system will be a software that will integrate with the business information system and it will help the company to interact with sponsors, clients and potential customers.
Risk Manager
This is a risk management tool that will give a brief description of the four main risk together with their impacts. The first risk is that the management team will have a hard time learning the new Customer Relation Management system. The impact is that the company will remain at the same state that it was. The probability of the occurrence of the risk is low. The response in case the response will happen is that the top management needs to encourage the other management that it is necessary for them to learn the system. The mitigation is that the management will look for an expert to train them on how to use the system.
The second risk is that the customers and external clients might not like to adopt the new system. The impact is that the system will be a failure and the company will lose clients and revenue. The probability of this occurrence is medium. The response is that the company should look for ways to give the clients incentives or to do away with the system. The mitigation measures are to make the system user-friendly so that the clients don’t struggle with it.
The third risk is that the team members may not be responsive to change. The impact is that the company will not progress and it will lose clients. The probability of the risk is medium. The response is that the company will start afresh to encourage the team members. The mitigation measures are that the management should have team building exercises and it should give incentives to the team members. The fourth risk is the faults in the system. The impact is that when the technology has problems the business will be at a standstill. The response is that the management will contact the support team to repair the system. The mitigation is that the team carries out a trial to ensure that the system will not crash at times.
The CRM Project Memo
This memo is to provide the management team, stakeholders and the employees about the Companys plan to implement a Customers Relation Software in the company. All the managerial staff to go through a thorough training familiarize themselves with the new software. One of the main risks is that the customers and external clients will not find it easy to adopt the system. There will be extensive training to make sure the teams brief the clients. The system will be convenient and user-friendly. This software will work by storing all the data about prospective clients, current customers and the companies that work in liaison with this company. It is an easy system but the company has to mitigate this risk and ensure that customers will have ease while using the system.
