"To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support."
Mod OldManKidd:
Looks like they made the right move! Right now their support is absolutely dismal. It took them nearly a month to answer my ticket! Lots of complaints about Poloniex taking a long time for extended verification. It seems like they did not scale up their staffing and did not account for this recent rise in cryptocurrency.
However, the argument is that it takes time to find reliable staffers that they can trust as they will have access to our personal documents.
What are your thoughts? Did you use the TrollBox? Do you think people will come here instead? That is my hope!
