Good morning, first of all thank you very much for giving me the opportunity to publish part of my work in this community.
As a first article I want to talk about how to have a very successful collection without losing customers.
A successful collection management must consider the application of steps or keys that will help the collection professional to efficiently fulfill the tasks entrusted to maintain the cash flow of the company.
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-In my experience, these are the five success steps for collection management:
Step 1: It is important that the collection manager addresses the management of collections with a positive attitude not only to work but also to the organization and / or activity that represents.
Step 2: It is also very important to prepare for a management, such as knowledge of your company, the industry in which it is developed. This is in conjunction with the development of the ability to work in an organized manner, which enhances the possibility of making an account in arrears effective.
Step 3: This step has to do with the client's perception. I mean that perception is an issue that influences the delinquency of an account and that this tool can not only be used to improve collection management, but the client has already used it with the organization before deciding to default. .
Source: http://www.cioal.com/2015/11/26/79783/
Step 4: This step opens the doors of communication and the channels on which it is executed. It highlights the importance of the power of communication and of using it as a tool of persuasion in the management of collections.
Step 5: Consists of the permanent monitoring and evaluation of the actions and reactions on the accounts that are managed. With this step, the collection manager becomes aware of the importance of measuring and evaluating each of the actions undertaken to not forget that the secret of effectiveness lies in the permanent analysis of actions vs. the reactions that they produce.
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Obviously, it would not be very serious if it is asserted that with the management of only these five points, we will be exempt from not being assertive in a collection management. What I do assure is that while the five steps are carefully applied, the collections manager will have more than an 80% chance of being effective. "The other 20% will be in your creativity and perseverance, both skills that only you can control", Thank you very much I hope that my first article will help all the people who work in the collections and make their management the best.