Field Engineer offers premium field service solutions not only locally but globally as well by offering a vast pool of workforce comprising of talented and experienced engineers. It aims to provide an on-demand workforce to deliver the best field services seamlessly.
Hire Engineers Globally
Customers can hire engineers to get professional work done anywhere in the world as this service is accessible in 190 countries around the globe. Smart hands engineers offer on-site assistance, installation and deployment, troubleshooting, and testing services.
Smart hands also offer remote assistance, thus extending the reach of the customers by allowing people to access these services on a global basis. FE makes linking up with smart hand engineers who are adept at carrying out these services easy, as it is a global marketplace ready to be used by businesses.
On-Demand Break-Fix Services
OEMs benefit from the break-fix service as it allows them to provide a short replacement time, which ensures greater customer satisfaction. Break-fix is the ideal solution for businesses as it offers updates and fixing IT failures in a short span.
It is very cost-effective as you pay only for the service you acquired instead of a monthly ongoing payment. Break-fix professionals respond quickly to your needs and have things up and running in no time. FE makes sure OEMs get the services they require with its skilled local workforce.
Agile CPE Deployment Services
CPE deployment services basically deal with the installation of service provider equipment (which can range from a telephone to a router) at the customer’s premises. Telecommunication companies and value-added resellers usually utilize these services and benefit from them.
CPE services offer deployments for short as well as long periods of time. The types of CPE services include deploying networks, wireless equipment and hardware equipment. This is a cost-effective and functional solution for businesses that want a reliable service for installing equipment.
Site Survey and Readiness
Site readiness and a comprehensive site survey are carried out before deploying hardware to ensure a seamless process of deployment with minimal disruptions. Customers are then given information regarding the essential preparations that are to be made before a deployment.
A pre-deployment checklist is also considered before the process for making the right preparations. Site readiness is done before the survey and includes installation of racks, DMARC extensions, low-voltage cabling and backboards.
FE offers a hassle-free site survey and readiness by providing registered and trustworthy engineers. It is a cost-effective field service solution for businesses as they pay engineers only for the time they spent on the site.
SLA-Based Services
FE helps businesses by providing an on-demand global marketplace and helping them choose SLA-based services, which are basically a contract between service providers and end users. The SLA (service level agreement) decides what customers receive in exchange for their money. However, one must consider following factors before choosing these services:
• Time to first response
• Time to resolution
• Time waiting for support
• Time waiting for 3rd party
• Uptime guarantee
• Environmental conditions
• Security and transparency
Hardware Support Services
FE takes care of desktop, printer and laptop support services seamlessly. Customers can easily utilize these services from experienced engineers for the installation of hardware, its maintenance, and issues related to software and hardware.
Field Engineer is currently offering these six field servicesto customers all over the world. To learn more about them and other tips, considerations, checklists and metrics involved before choosing them, follow on Field Engineer.