Interesting that you decided to make a post about this issue now. I was just working on a post for a possible proposal which deals with the appeal process for blacklisted users. My personal experience and that of others shows that the current team responsible for appeals on discord are quite rude and unfriendly. Especially new users (who have been mistakenly been put on the list) could be turned off by this behavior and leave Hive for good. The idea is to have 2 or 3 "official" hours for people to appeal. This is managed by a paid rotating staff who get paid from the proposal (e.g. 10$/hour). This should make it more professional, but there are still some questions and I am also not sure if this is something that users on the chain would regard as something being high on the priority list.
RE: Hive Improvement Proposal: Decentralize blacklists on Hive