In business, customers complains and feedbacks are very important for the betterment of the business. But are they always right?
Been a seamstress, there are lots of customers you pray to always have daily while there are some you emphatically wake up in the midnight to pray against. Some complains are genuine in which you apologize immediately for the error while some are errors from the customers themselves in which they won't want to accept the blame.
Some people are just so frustrating to deal with, they will yell at you till you lose your morals. I think some people do it deliberately to test how hot your temper might be because I don't understand how someone will just come to look for ones trouble😀.
The saying customers are always right I don't think it applicable to all situation because some are actually very wrong and should be corrected.
My experience with an illusion customer
Early this year, my neighbour referred a woman to me, who needed someone to be help her sew office wears. She told me she had four different materials at home but she wanted me to first start with the two fabrics before she brings the rest, I agreed.
She had chosen her style, so she send it to me from her phone, she make a description of how she wanted her clothes to be, fitted but not too tight😂, this and that, she said a lot that day and I know I'm dead if there should be any mistake in the woman's clothes. After much talk, we bargained on the price, measured her then I told her when to come for her clothes and she left.
I called her a day before the delivery date to come for fitting, when she arrived, before she even put it on, she started complaining. The following was our conversations:
Woman: Is this my material? And is this the style I asked you to sew?
Me: Haaaaa I was dumbfounded, I didn't know what to say.
Woman: Can't you speak, are you deaf?
Me: Immediately I heard the word deaf my brain reset. I answered her, YES, that's your material and that's the styles you sent to me from your phone.
Woman: No I didn't give you these materials, not me. I will call my daughter to come now, she was the one that bought the materials for me.
Me: No problem ma call her and please check your phone to know the styles ma
She checked her phone to confirm the styles, in a confused state she said ohhh the styles are right but she wasn't sure if I sewed the right material.
I just went back to my sit, sat calmly and was just looking at her ranting. She ranted for long because her daughter didn't pick her calls on time. The daughter later picked the call and came to my place after 30minutes.
Woman to Daughter: Are these the materials that you bought for me?
Daughter: Yes Mom, is that why you called me?
Woman to Daughter: In a low still voice she answered Yes I thought she sewed another clothes for me
The daughter got annoyed and scolded her Mom for always forgetting things and accusing people wrongly. She said she had told her to always snapped her materials on her phone before giving it out to tailor, so as to avoid unnecessary argument.
Daughter to Me: Sorry aunty, her forgetfulness makes her lose all her tailors.
The woman was now remorseful, she also apologized for her error then she decided to wear the clothes to see how it looks.
The daughter silently told me that she had problem with shades of colours.
Me: Ohhh now I understand, I told the daughter that I now know how to deal with her whenever she brings her clothes.
Thankfully, the two clothes looks perfect on her and she loved it. The woman has now become one of my best customer in which I frequently sew for.
Whenever she brings her clothes, I do make a photo collage of her materials and styles the same day then send it to her on Whatsapp for reference. Since I've been using this method everything has been good between us and no complain whatsoever.
Conclusion
I believe with calmness and right choice of words one can right the wrongs of some customers.
This post is in response to #hivelearners community featured contest of week 36 edition 1.
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