Hello everyone in this amazing community
I hope this post met you well
When it come to enjoying a quality service and good customer relations, customers can go extra mile to show appreciation and appraisal.
A happy customer is a customer that buys more or will buy more
This is where you see customer give tips come to the picture.
Tipping has been around for a long time, dating back to 1920s,
Although it is a practice that varies from country to country.
What exactly is tipping?
Tipping can be defined as a practice of giving an additional sum of money out of free will, ( voluntarily) to a service provider, usually and typically in the service industry, tips are given as a form of appreciation and acknowledgement for good service rendered by such companies.
Let take a close look at The purpose of tipping.
People usually tip Show gratitude or appreciation for exceptional service rendered by a person or organisation.
people tip because they Recognize excellent performance..
Some people also tip in other to Supplement the service provider's income (in some cases).
There are different ways you can tip a person or organisation.
Here are few examples;
1. The Credit card tip:
You can tip people by Adding a tip to the credit card bill, this is usually popular especially in a place where Credit cards are being used for transaction. This simply means the company has a Point of Sales machine, which the customer use their ATM card on.
2. The Cash tip:
This is the most popular type of tip, this involves Handing cash directly to the service provider. In Nigeria here this is the most popular type of tip.
In Nigeria we honestly don't have any standard way of tipping people.
In fact even if you Restaurants and bars, hotels, Taxi drivers, Food delivery, travel Guide and other service providers, you might likely not receive any tip at all.
3e Another type of top is the Digital tip:
This is a type of tips which involves Using apps or online platforms to tip.
It might be your mobile bank apps or other bank apps.
My Crazy experience with a travel Guide.
So I remember a situation that happened when I travelled home, traveling home from Benue wasn't actually stressful, this is because, people are readily available for movement to Lagos, all I did was to book online, the company confirmed all my details then I am good to go. After booking my movement and paid, i went home very easily. The main issue was that I prefer moving by Night,
So on this fateful day that I decide to travel back to Benue, went to Yaba onyingbo, after reaching the park, I was told that the popular transport company (Benue link) are at another park, so I boarded another bus, on reaching the Destination, I couldn't locate the Benue link park, i then asked a person for directions, immediately the person told me directions he asked for tips, although I was shocked, I gave the person #200, to my uttermost suprise the man rejected it, he was even creating a big scene, In order to avoid any more fuss, I added him an extra 100 naira, making #300 altogether. It was very crazy.
Should Tipping be Compulsory or Voluntary?
My Answer remains That Tipping should be voluntary, if I enjoy your services I can tip you, even if I enjoyed it, I can decide not to tip you.
Tipping shouldn't be made a compulsory thing.
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Thanks so much for Reading