Not Today Mr. A.I.

With the technology continues on evolving, doing things have now become a lot easier than before and at the same time, it has also brought a tremendous change on the working industry specially with the coming of the computer age which speed- up our development. At the same time, the continues development in technology also brought some concerns that it will eventually take over the jobs from us humans with the rise of A.I. and robots so the question was"Can A.I do my job better than me?" which I will try to answer within this post.

A week ago, I talked about the different ways of which I do to earn money and that includes my work as an I.T End User Support for a BPO company. As the part of the I.T department, our task is to be the first line of help when the users, on which are the Call Center Agents in this case, encounters problems with their computers or the software that they use. For most of the time, we can do the work without leaving our department office and just do the task remotely regardless of the floor of the building where a user with an issue was designated such as formatting their computer and installing the applications that they need for their work but there are also times were we need to go to their workstation in order to fix their problems personally such as when we need to replace parts of the computer or their peripherals as they are working 24/7 days a week, 365 days a year with almost no rest to them and causes for their expected lifespan to get shorter.

Can A.I. do the job Better than Me?

I would say, for some Yes and but No for most because part of our task such as installing software and format computers are task that can be done with only some few clicks and types which an A.I can possibly make given that the user can give the right command to the A.I application but when it comes to the troubleshooting part is where it comes complicated for them because users would likely lack the knowledge to identify the problem of their computers because it was outside of their job description and if they do, they would not ask someone to fix it and just do it by themselves which means that they cannot give an accurate command to the A.I. to fix their problems as for me, even when the user cannot identify the problem, I can investigate the issue both remotely and physically to get to the root of it and eventually resolve it. At the same time, A.I. would not be able to do the work when the computers were disconnected to the company's network let alone turned off that could happen when they have issues which goes to my second point.

A.I. programs would likely be limited in resolving software issues but they cannot do anything when it comes to hardware issues such as replacing computer parts and peripherals so I will still need to take care of the task. That will be unless there will be robots that can do this work but in order for robots to do that, they would need to have hands that are as flexible as of humans and can exert just the right amount of force when assembling and dissembling each part of the computer or they will break. Right now, the best that most robot prototypes can do was to walk on two feet without stumbling so it is still far for them to take the job for me.

For the near future, I do not see A.I. or robots doing a better job than me for my current work for the reason that I stated above and even when it comes to the point when A.I. took the job for me, it is just one of the many careers I could have as a Computer Science major one of which was being a programmer and while A.I programs can also make programs nowadays, they cannot make new program ideas and even when I find the career difficult, there was still my blogging in Hive to turn into as I think of my next plan.

Thank you for reading my post and see you on the next one!