Having a good relationship with customers and staffs goes a long way in actualizing your goal as a small scale business inorder to make you expand.
As a small scale business, one of tge ways to expand your horizon is to have a good relationship with your customers that is when we talk about having good communication with them. Having good communication helps to have a good relationship and that makes you to have a better product which will be loved by your customers. Also having feedback from your customers helps to develop and build more on yiur product for instance if a particular product is not good through good relationship build and good communication help you to have feedback which can help to change the product to suit your customers which you can later make great profit from and even make you to expand your business and tentancles.
Furthermore, having a good relationship with your staffs can help you to know their challenges which can affect the way they deliver services to customers. Any staffs who is faced with one challenges or the order will prevent such staff to discharge their duties. A happy staff will render its services with joy and even do more thereby bringing more profit to the business.