AMP UP YOUR SERVICE DESK USING THESE 5 STEPS - INTRODUCTION

This is the first post in a series of six. This is the introductory post and gets you started on this journey in achieving service desk effectiveness. These five steps covered in this series will help your company to improve your service desk. I have broken these posts and series up into much smaller digestible posts, so they are faster to read and are not sleeping pills on a screen.

So, let us get started.

Work Smarter, Not Harder

The digital revolution has changed the way how the world works. Modern-day technology permeates all areas of our life. Expectations around information accessibility are greater than at any time before. These expectations relate to how we shop, including how our professional and vital life decisions will be made.

Your company needs to respond to ever-evolving client expectations in this digital age. It must be competitive and stay relevant. Similarly, your service desk must become agile and more efficient. This agility and efficiency enable support changing organizational priorities as well as take advantage of new opportunities. Additionally, it will help them meet growing end-user demands. This meeting of needs, in turn, delivers rapid and flawless service.

Speed, and the pressure to lower costs, are counter to traditional approaches to ITSM. These conventional methods emphasize risk mitigation and control over efficiency and agility. This control is leaving IT teams with limitations and cannot perform to their full ability.

You can strike the right balance between keeping control and going faster. It requires a few new changes. These changes get done through working smarter, not faster. You are also instituting more efficient ways with which to serve your business. So, let us learn about how you can accelerate your service management plans.

Conclusion

That’s it for this introduction, my next post will be on Step #1 Tactical Enhancements for ITIL.

Feel free to drop your thoughts on this post or on anything else in the comments below. I love to hear from and engage with you.

Joe "Rhino" Brochin is launching ITSM RHINO in the coming months, it is the pull-no-punches, casual-but-effective resource for renegade IT Pros who want to manage risk and add value through ITSM processes & IT Policy.
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Note: All graphics within this post, including their images and elements, were sourced and generated from Canva.com, except when otherwise identified on the graphic.