Most days at the insurance company has genuinely felt like I was in school. We are constantly being bombarded with information that I will admit, concerns the job but at the same time, is overwhelming.
Our tutors are very positive and never stop encouraging us. They always remind us that we're only a few weeks into the job and that mistakes are not only expected but appreciated, as this will enable them fine tune our skills to match the role.
For the first four weeks, we will be slowly eased into the role. So, one day of the week, we take turns to answer calls and listen to customer queries.
As one that hasn't really been bothered about talking with people, I don't feel any hit of nerves about it. I'm guessing this might also be as a result of the fact that my previous job was a customer service role was customer facing and this one is over the phone.
In any case, I'll be taking calls today and learning my way around the system, in the process. The hardest part of the job is navigating the software used for managing customer's data. Once I have that on lockdown, the job will be much easier.