TrustaBit-Blockchain for Delayed Flights

Trustabit project is an advanced software solution that combines the power of blockchain and smart contract to provide a robust ecosystem that provides a solution for airlines to offer their passengers vouchers automatically when their flights are cancelled or delayed.

The total passenger rights market is estimated at $3.3 billion per year. Since 2013, AirHelp has raised $85 million in total compensation for passengers who have delayed flights. AirHelp acts as an intermediary; passengers provide flight information to AirHelp, who then work directly with the airline to obtain compensation on behalf of the customer. To date, 1.3 million passengers have used this service and paid for AirHelp at a cost of 25% of the amount collected. These figures show that passengers are prepared to pay more for a reliable digital service that will give them what they owe.

Trustabit software is designed to restore the travelers emotional connection to your airline. With TrustaBit, users can be compensated immediately based on set business criteria. The voucher will be sent to the customers email address when flights are delayed or canceled; eliminating the requirement to contact the airline call centers or completing a claim form. This will give you the opportunity to make things right with your customers, increase brand loyalty and secure future trips.

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The Problem

Currently, when a passenger’s flight is delayed, there is no seamless way for them to get a voucher. The passenger has to explain what happened to a call center or through a form, wait for the customer service rep to decide whether they will receive a voucher and for what amount, then continue to wait for the voucher to be emailed or mailed to them. Then the passenger has to wait again for the voucher to either be emailed or mailed to them. By the time the voucher reaches the passenger the customer loyalty has already decreased. The frustration from this customer's experience can impact the airline's reputation and future sales in a number of ways, as disgruntled customers may post negative social media posts, share poor reviews online and offline, and bring their future business to a competitor."

The Solution
By using our software, we want to nurture back the travelers emotional connection to your airline. When you deploy TrustaBit into your environment, users can be compensated immediately based on set business criteria. The vouchers will be sent to their email address immediately when their flights are delayed or cancelled without the need for them to call into a call center or to fill out a form. This will allow you to make things right with the passenger the first time to increase brand loyalty.

Why would an airline want TrustaBit?
Because it could mean the difference between losing an existing customer and gaining new ones through their referral. It could be the reason someone chooses to sign up for their loyalty program over another or the reason they fly with their airline other another. It's also much more costly for a company to gain a new customer than to maintain an existing one. TrustaBit delivers consistency by immediately reimbursing passengers when the airline makes errors. It's something the industry has never seen and critically needs.

How Trustabit Works?