Recently, many people grab hands on The iPhone X and some of them are reporting an issue that renders the phone completely useless. According to some owners, the iPhone X tends to lag or become unresponsive when the handset is exposed to cold temperatures.
Users are reporting that this issue normally occurs when someone steps inside a warm room from a cold environment. Users say that the phone becomes unresponsive immediately and not when the phone cools down.
One of the user on Reddit said: “I've noticed that my iPhone X screen becomes very unresponsive as soon as I step outside. It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn't register my finger. It's very noticeable.”
There were other Redditors who claimed to have faced similar issues with their handsets. They also pointed out that the problem can be resolved by simply locking and unlocking the device, but before that, the iPhone X's touch sensor failed to register. This is indicative that the glitch might be a software issue.
Apple confirmed the reports and speculated that a software bug may be responsible for the lag. In a recent statement, the Cupertino giant said, “We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update”.
If you are currently facing this issue, we would like to know your experience and suggest you get in touch with Apple customer care if the problem persists after the software update.