Hello steemians! I want to share with you this free course of 7 hours, this is perfect for IT Managers that need to know more about ITIL!
In this course you will learn:
- In-depth understanding of the purpose and scope of service operation and the value to business.
- In-depth understanding of the service operation processes and their associated roles, responsibilities, challenges, risks, and the critical success factors.
- Review of service operation activities and interaction of activities in other lifecycle stages.
- Understanding how service operation is organized and how the functions are mapped to various roles and responsibilities.
- Overview of technology and implementation considerations.
Please read my introduceyourself for more details:
https://steemit.com/introduceyourself/@udemycoupons/welcome-to-udemy-coupons