Seller. A species of people formerly appearing in the form of Mrs. Krysia, who has done us a great grace by selling anything, while making it clear that the customer is always right, if he does not want to use this privilege. Today, sellers are often young and educated people who have daft marketers over their heads, ordering them to repeat their formulas in order to make our lives more pleasant. Unfortunately, their behavior has the opposite effect. Irritated.
I do not like when the seller ...
- ASK ME FOR NAME
For sure in Starbucks and I do not know if anyone else came up with this ingenious idea. I remember that Empik was once irritated with addressing customers by first looking at the name on the credit card.
However I hate it when someone calls me "Mr.", I hate it even more when someone from my name makes a marketing philosophy.
2, WANT, YOU WILL BUY MORE THAN YOU WANT
There is no way you can just enter and buy what you want at the Orlen station. The seller will always try to push you a hot dog, even if you just open a sandwich you bought. The same in Tchibo. Do you want to buy some coffee beans? Good. But still a cookie can? Or maybe on the spot a cup of coffee? I really know why I come to the store. You do not have to help me.
3, ALWAYS A COMPLETE ZESTAW KIT
McDonalds, KFC, Burger King, etc ... Even if you say "6 nuggetsów and that's all", the seller will ask if I do not prefer the set, because ... the set comes cheaper. Of course, cheaper, if I wanted fries and cola.
Because if I want only nuggets, it will come out more expensive for me. Besides, I'm not the first time in fast-food. I know they have sets.