I, like many of you have used Poloniex for quite some time. However, I am starting to get sore about this one time I tried to deposit ETH into my account and they haven't provided an answer as to what happened or where my ETH is. See below a picture of my repeated requests for support and not a single answer in over 2 weeks. First they said I had missed my transaction number on my request (clearly visible on the first part of my ticket) and then when I repeat it they just don't answer.
This is not meant to give Poloniex a bad rep nor am I trying to discredit them for all the good they do. I am just appaled they have ignored my request for so long without a simple response to let me know my ticket has been noted and they will get back to me.