There was an issue with @smartsteem, but @therealwolf was kind enough to look into this issue.
I appreciate the willingness of someone to take responsiblity for their service having issues that they are working on and it is just unfortunate that I had to be the one that things went awry for.
Disregard the initial post, it was uncalled for.
My apologies to @therealwolf, sincerely.