Hello there, I would like to walk you through on how to submit your concern through @Splinterlands Customer Support. With these simple instructions, you would be able to reach Splinterlands Support in no time.
These are the simple steps for you to follow:
1.Type https://support.splinterlands.com/ from your web browser
This is what the website would look like
2.From the website, Please read carefully and follow the instructions. Please keep in mind that:
-Fill out as much information as possible.
-Fill out this form once for a particular issue.
-Support staff will contact you via e-mail.
-You can check Splinterlands Discord server https://discord.gg/CAFJRjY in the #tech-support and #mobile-tech-support channels for quick response.
Please be careful on who your talking with on Discord. Scammers and impersonators are everywhere so these are the staff that handles customer support.
3.Fill out the information that is needed below
Put your Email Address here
The Splinterland Account Username here
Your Discord Username here (If possible)
Write your concern below the Subject
To choose which category, click Choose Issue Category if using a laptop/PC or tap this area if you're on mobile
These are the Category that you can choose that would fit your concern
This is how the form would look like per category that you will choose:
Credit Concern
Spellbook Concern
Dark Enerygy Crystal/Dec Concern
SPS Concern
User Verification Concern
Credits Limit Problem Concern
Key Recovery Concern
Add/Change Refferal Concern
Missing Loot Chest Concern
Security or Compromised Account Concern
Technical Issue Concern
And Other Concerns
Once you manage to fill the necessary information, press the Submit Form
After pressing the Submit form,This will pop up on your browser for confirmation of your submission
After the confirmation, You can go and check the inbox of your email for their reply.
Upon checking their reply, you will be receiving a request number to keep track of your concern.
So you can either send an email or DM customer support on @splinterlands at Discord for follow up so they can get back with you shortly.
Hoping that this blog would help anyone who has concern regarding about @splinterlands.
Click here to reach:
Splinterlands Customer Support
Discord Splinterlands
Splinterlands PH
Thank you and more power to @Splinterlands