That is good will from you @ned! However, having a formal process requires more than just good will. I've been involved on a CMMI level 3 certification about 6 years ago, it was way too boring back then, but it brought the ability to scale. Not an easy process btw, we had to make hard decisions and to deal with key people leaving the company, but things stabilized over time. So, you had the guts to let HF20 go, how about letting your company to formalize with working industry standards?
RE: HF20 Update: Restoring Continuity