These are great points. In business, building trusting, meaningful relationships go a long way. No business can stand idly by and say "I can't help you with that" when knowing full well they can at least try to help the customer.
Do more than enough with your loyal fan/customer base without burning out. Yes, it's possible to do that. Or you can hire people to get the work done for you while you focus on other business priorities. Now, I might be digressing from the actual point of this post, but sometimes I say what comes to mind.
Overall, well said.
RE: Do You Respect Your Business? Do You Respect Yourself?