Sorry this seems like hw issue, would be nicer if this was something easily solved. This being said, I really like the idea of sharing knowledge and collective google-fu powers here on steemit. On the other hand, to keep content quality for the rest of the site, I think we should somehow isolate this Question-Answer topics in some specific category.
RE: Crowdsource a solution to my Tech Support Issue Steemit, successful response receives reward (Android phone problem)