their customer service helps a ton---whenever there is an issue they do what they can to make me happy.....this always makes me want to comeback more than anything else...on the other hand, ive had moments where I get random monthly charges via Amazon. I have to catch it quick -- then i spend a ton of time on the phone with customer service. I can't tell if they are charging me on purpose or making real mistakes
RE: Is Amazon Too Big? Monopolies and the Price of Convenience.